FAQs (Frequently Asked Questions)

Everything You Need to Know Before You Buy

Find answers to the most common questions about our laptops, delivery, warranty, and services.


Q1: What types of laptops do you sell?

We offer imported laptops from top brands like HP, Dell, and Lenovo. All units are in excellent condition and sourced from the USA, UK, UAE, and Canada.


Q2: Are your laptops brand new or refurbished?

Our laptops are not refurbished. They are imported, fresh-condition devices that have not been used in Pakistan.


Q3: What warranty do you provide?

We offer a 7 Days checking warranty with a minimum 2-hour battery backup guarantee. Physical damage, liquid damage, and display issues are not covered.


Q4: Can I return or exchange my order?

Yes, returns and exchanges are accepted within 3 days, including. The product must be in original condition with complete packaging.


Q5: How long does delivery take?

  • Karachi: 1–2 business days
  • Other Cities: 5–6 business days

Q6: How can I track my order?

Once your order is dispatched, you will receive a tracking number via WhatsApp to monitor delivery status.


Q7: Do you ship internationally?

No, we currently deliver only within Pakistan.


Q8: What are the delivery charges?

  • Karachi: Rs. 500
  • Other Cities: Rs. 1000

Q9: What if my laptop has an issue after purchase?

You can contact our support team at +92 333 2992613 If the issue falls under warranty, we will repair or replace it accordingly.


Q10: Can I send complaints or suggestions?

Yes, you can contact our management directly at +92 333 2992613 for feedback or concerns.


Q11: Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available nationwide.


Q12: Can I customize laptop specifications?

Yes, share your requirements with us, and we’ll help you find the best suitable option.


Q13: Do you sell laptop accessories?

No, we currently focus only on laptops.


Q14: Do you offer bulk purchases or business deals?

Yes, we provide wholesale and bulk deals for resellers, companies, and institutions.

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